How can we help you?
How our Service Portal works
- With our DEUBA Service Portal, we provide you with the opportunity to access information about your purchase and your item at any time, even outside of business hours.
- Through the "Track Delivery" feature, you can always keep track of where your package is currently located and when it is expected to be delivered.
- If the instruction manual is missing from your delivery, you can easily search for it with a single click and download it as a PDF.
- If something is wrong with your item, you can easily provide information and process a complaint or return without any waiting time.
- Our goal is to provide you with the best shopping experience. Thank you for your purchase.
FAQ
The invoice number can always be found on the received invoice for the purchase. The invoice number is 10 digits long and starts with the number 14.
All information regarding returns within the withdrawal period can be found in this service portal under 'Complaints and Returns'. There you will also find options for spare parts or possible discounts on the purchase price.
The processing of your return will be done automatically upon receipt in our logistics, and your refund will be issued to the payment method from which we received your payment as soon as possible. The processing time is approximately 2-3 business days.
This should not happen, and we apologize for the inconvenience. We can help you quickly and effectively in this situation as well. You can report the receipt of the wrong item in the 'Complaints and Returns' category in the service portal. We will get back to you as soon as possible.
We include a comprehensive assembly manual with every item we ship. If it is not included in the package, you can easily search for your product's manual in the 'Assembly Manuals' category in the service portal and download the PDF.
Currently, this is not possible. However, we are working on making it easy to purchase replacement parts with just one click. If it's a complaint, you can see the available replacement parts for your item in the 'Complaints and Returns' category.
Certainly! You can send us a message, call us directly, or communicate with our chat support. This way, we can always find a quick solution. You can find all our contact options on our homepage.
We would be happy to do that. Simply send us an email with your contact information and the subject 'Callback' to kontakt@deuba.info. You can also let us know the best time to reach you in the email.
The provider is DEUBA GmbH & Co. KG, Zum Wiesenhof 84, 66663 Merzig, Germany. With this service portal, we offer our customers the opportunity to successfully communicate and resolve questions and concerns outside of business hours.